Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

Useful links

Get a free EV charger

Apr 17, 2026 | Product


Another unmissable offer from Anker SOLIX...

Share by

Anker SOLIX rewards customers with a free EV charger

We’re pleased to share a new limited-time promotion from Anker SOLIX, giving installers across the UK and Ireland an opportunity to boost project value and unlock additional revenue streams.

From 20 April to 31 May 2026, for every three battery modules purchased, customers can claim one EV charger free of charge. The offer can be applied multiple times, with no cap on participation, making it ideal for installers looking to scale up storage deployments while expanding into EV charging.

This promotion is available to all installers and is designed to support growing demand for integrated home energy solutions. By combining battery storage with EV charging, you can deliver a more complete offering to homeowners while improving overall system value.

Key Details:
★ Promotion period runs from 20 April to 31 May 2026
★ Open to all UK and Ireland installers
★ Buy 3 battery modules and receive 1 EV charger free
★ No limit on the number of times the offer can be claimed

This is a strong opportunity to drive incremental sales and strengthen your offering. Get in touch with your account manager or place your orders via the portal to take advantage of this promotion.

Anker Promo images

 

 

 

 

 

 

The Anker SOLIX X1 range is defined by its modularity, sleek design, and high performance in even the harshest conditions, making it a firm favourite choice for installers in the UK and Ireland.

 

Contact your Sales Manager to learn more! 

If you’re not a Segen customer, you can open an account here>>