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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Big News for Homeowners!

Jan 10, 2025 | Business


Homeowners received a festive surprise in December as the UK Government announced plans for a major initiative to help them transition to solar energy...

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Government Announces Solar Panel Grants and Loans.

Homeowners received a festive surprise in December. The UK Government has announced plans for a major initiative to help them transition to solar energy.

Introduced as part of the Government’s £6.6 billion Warm Homes Plan, the new solar panel initiative is expected to launch later this year. It will offer grants to fuel-poor households for solar panel installations. It will also provided low-interest, government-backed loans for those in higher-income brackets.

Additionally, the proposed changes are expected to include measures that would increase the amount of money households can earn from selling excess electricity generated by their solar panels to the grid.

At Segen, we wholeheartedly welcome this development. We believe it marks a significant step towards making solar energy more accessible to homeowners across the UK. However, we call for clarity and a full launch as soon as possible to maintain momentum in the solar industry.

More details are expected to be unveiled in the Government’s 2025 Spending Review this spring. We’ll keep a close eye on the updates to Government grants for solar panels. We’ll ensure our customers are informed about all key developments. Plus, in future newsletters, we’ll share expert tips and strategies for installers. These will help them take full advantage of the upcoming changes.

In the meantime, if you are a Segen customer with any questions or need more information, don’t hesitate to contact your sales manager. We’re here to help you stay ahead of the curve! Stayed tuned for updates on Government grants for solar panels.

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