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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Warm Homes Plan

Nov 25, 2024 | Business, Webinar


The government announced a new plan that will help up to 300,000 homes save money and utilize cleaner heating...

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Warm Homes Plan set to benefit up to 300,000 homes next year.

The government announced a new plan that will help up to 300,000 homes save money and utilize cleaner heating. The plan includes boosting the budget for the Boiler Upgrade scheme, which will support more households in switching to heat pumps, and insulating more homes – saving homeowners around £200 per year.

Benefits of the Warm Homes Plan

– In England and Wales, homeowners will have access to a £7,500 heat pump grant.
– Installing an air source heat pump will be possible without the need for a planning application, addressing a previous barrier for homeowners.
– Funded energy efficiency upgrades will be provided for social housing residents, lower-income households, and renters.

The plan aims to support British manufacturers by introducing a reformed Clean Heat Market Mechanism on April 1st, 2025. This will ensure manufacturers have the time to scale up supply chains. This will make heat pumps a more accessible choice for households. The government will be investing over £5 million into Ideal Heating, promoting a homegrown heat pump industry and supporting hundreds of low-carbon jobs.

This new approach will deliver cleaner heating, reduce energy bills, tackle fuel poverty and create new opportunities across the country.

Find out more about the Warm Homes Plan here.
Join our webinar to find out more about heat pumps.

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