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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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UK Legalises Plug In Solar

Sep 11, 2026 | Business


Following long-awaited regulatory changes that came into effect...

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UK Legalises Plug-In Solar: What It Means for Installers, Distributors, and the PV Market

Following long-awaited regulatory changes that came into effect on the 27th of August, plug-in solar panels are officially entering the UK consumer market. As the industry braces for what’s set to be a fundamental shift, what does this mean for installers, wholesalers, and the wider renewables sector?

How the regs have changed for plug-in solar

Under amended UK plug-and-socket and electricity regulations, households can now legally self-install balcony solar kits with an integrated 800W microinverter by plugging them directly into a standard three-pin socket—bypassing the traditional requirement for a certified installer or prior DNO notification before connection.

This move brings the UK in line with European markets like Germany, where millions of balcony PV systems are already operational.

With entry-level kits priced between £650 and £1,089 (ranging from single 450W panel options to dual-panel setups), early market entry by major retailers and energy suppliers is targeting urban flat dwellers, renters, and budget-conscious homeowners. Estimated household savings sit around £70 to £110 per year, yielding a payback period of roughly 6 to 10 years depending on retail markup and system performance.

However, the more expensive ranges (partially driven by compliance costs, specialised bracket design, and VAT rates) have sparked debate around the long-term value compared to your standard rooftop installations.

What’s the threat to standard solar installers?

While headline narratives frame plug-in solar as a potential replacement for traditional installers, industry reality suggests a very different outcome

:Plug-in kits serve as an entry point for renters and flat owners previously locked out of the solar market. As these consumers see immediate bill savings, brand awareness and interest in larger, permanent systems will grow.

Peak industry bodies, including the IET, ECA, and Electrical Safety First, have highlighted that many UK homes possess legacy or modified wiring. Installers will find opportunities offering professional electrical safety audits, dedicated outdoor socket installations, or secondary consumer unit checks for customers adopting plug-in tech.

At Segen, whilst our range doesn’t yet feature any plug-in solar options, expect that to change sooner rather than later…

In the meantime, reach out to one of our experts or your account manager for any advice you or your customers may need when it comes to plug-in solar!