SWL pallet deliveries can now be followed every step of the way.
As of Monday 13th July 2026, our customers will have full visibility of all SWL pallet deliveries with our new live package tracking feature.
Once your delivery is on its way, you’ll receive a text message containing a tracking link. This gives you real-time updates, including the vehicle’s location and how many stops away the driver is. You’ll also get a live one-hour delivery window. This time automatically updates if there are delays due to traffic or other unforeseen circumstances.
This gives you better visibility of your delivery, helps you plan your day, and means fewer calls chasing delivery updates.
★ To receive live package tracking updates, please ensure a valid mobile number is entered on the shipping page when placing your order.
If you are a Segen customer and have any questions about your orders, direct them to your Fulfilment Manager (formerly Order Processor).
Or call +44 (0)3309 000 141.
Not yet a Segen customer? Open your account today!
