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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Segen Turns 20!

Mar 19, 2024 | Business


We are excited to announce that Segen is celebrating its 20th anniversary! Founded in 2004 in the UK, we have grown rapidly ever since. Segen is now a leading global solar panel distributor, and supplies energy storage systems, electric vehicle charging, and other associated components. In addition to our headquarters in the UK, we now have subsidiaries in Europe and South Afric

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A little bit about us…

Segen has achieved a lot in its 20 years, starting with our very own Portal, which launched in 2011 and Design Tool in 2013.

Our Portal is well known for its many features:

  • Quick Add
  • Lots of training to attend, including our very own Portal Masterclass we host every Friday
  • Industry news updates
  • Lots of important documentation on each product page
  • A view of all our products with live stock and pricing
  • Kit Builder
  • And of course, our very own Design Tool

Since our Design Tool was introduced, it has helped a number of our customers get detailed customised PV system designs 24/7, which automatically lists all compatible components. Another perk is that if you convert it to a quote, it locks all prices for 30 days… and the tool is completely free!

The Solar Coaster

Segen has experienced a lot in its 20 years… one of those experiences being the one and only ‘Solar Coaster’. This well and truly shocked us all as the demand for renewable energy skyrocketed. It wasn’t easy, but we got through it, and we are so grateful to all our manufacturers, customers, and most importantly staff for working alongside us every step of the way. We’ve also gone through many changes and adaptations, that being the opening of our new distribution centre in Medway, new partnerships, the soon-to-be Segen Academy, and much more!

To celebrate Segen turning 20 we will be attending multiple events across the year. Starting with Solar & Storage Live in April, make sure you stop by stand G11 to say hello, take a look at our products, and have a celebratory drink with us – click here to register for your FREE ticket! We will also be exhibiting at the Installer Show in June followed by Solar & Storage in September. We are also excited to announce that we will be hosting a handful of Segen Roadshows from October, so watch this space for more information coming soon!

What we plan to do next

Over the next 20 years, our fantastic Segen team will work closely with our manufacturers and customers to enable a greener future for all. We would also like to give a big shout-out to Liz McFarlane, Segen’s very own VP of Sales and Advisor to the Global Board as she has been working extremely hard with the Solar Task Force to ensure we hit 70GW by 2035.

Thank you all for your continued support and a huge congrats to the Segen team for building those relationships and getting us to where we are today… the UK’s largest wholesale distributor. Now, let’s celebrate this milestone together!

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