Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Exceptional efficiency.

Founded in 2003 by a group of engineers, Tesla set out to demonstrate that electric vehicles can be better, faster, and more enjoyable to drive than gasoline cars. With a mission to accelerate the world’s transition to sustainable energy, Tesla has successfully expanded into new markets.

The newly launched battery, Powerwall 3, features an integrated solar inverter, higher efficiency, and is now easier to install with fewer components, less wiring, and a single commissioning experience.

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Medway warehouse the very next day! Or book a zero emission delivery direct to you!

Open a Segen account today...

Are you a homeowner?

View homeowner info

Frequently asked questions

It’s a DC-coupled battery, an AC-coupled battery, and a battery with a built-in solar inverter, available in power ratings from 3.68kw to 11.04kw

If you’re not yet a Tesla Certified Installer and want to be. You can apply to become one here:  Apply here

The integrated solar inverter efficiently converts solar energy into stored electricity, allowing the system to capture more solar energy in the process

Designed to allow stacking of up to 4 units as the household energy needs increase. Up to 3 DC expansion packs can be added to each Powerwall anytime

Comprehensive warranty for 10 years, all-inclusive with unlimited cycles. 80% Energy retention after 10 years and 100% depth of discharge. Single point of repair

Powerwall 3 comes with a redesigned active thermal management system to enhance performance and efficiency

With increased backup power, it backups more items at the same time with 11.05 kW continuous power.