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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Products Mounting Enstall Group

Mounting.
Enstall Group

Enstall Group.

Enstall, in partnership with ESDEC and Schletter, is your one-stop shop for smart mounting solutions, backed by comprehensive digital services. As an installer, you will benefit from a wide range of products, including country-specific solutions designed for local roof types, such as Rosemary tiled roofs. With local presence, they are ready to provide any support you may need.

Founded in 2004, more than 20 years ago and with over 150 years of combined experience in solar, we’re the largest and most trusted partner in the industry. With more than 30 Gigawatts of solar, utilising our solutions, installed worldwide.

  • One-stop shop for every project
  • Save time, and often fewer tools are needed
  • Quick and easy installation, designed by installers
  • Safe, reliable, and durable
  • Online calculation tool to check required materials
  • MCS-certified system

Click the FAQs button below to view our Esdec and Schletter mounting products!

View offers

View FAQs

Reasons to choose Segen.

Unrivalled product portfolio

We have an extensive portfolio with industry leading brands. We only work with the best!

Dedicated support team

A dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Industry standard portal

Immediate access to 24/7 live pricing and stock availability, with access to specialized design tools, industry news and informed promotions.

Competitive locked pricing

Use our quick quote tool to plan your next project and be assured that your quote has a 30-day price lock guarantee.

Next day delivery/collection

Collect your order from our Medway warehouse the very next day! Or book a zero emission delivery direct to you!

Frequently asked questions

With a partnership with the Enstall Group, Esdec has been providing mounting systems for solar panels for both flat roofs (FlatFix system) and pitched roofs (ClickFit system) since 2004.

For more information and to view their products, click HERE.

With a partnership with the Enstall group, Schletter is one of the largest solar mounting suppliers, offering a market-leading 25-year warranty, utilising only the highest-quality grades of aluminium and stainless steel to ensure the longevity of the solar modules.

For more information and to view their products, click HERE.

If you would like to learn more about the Enstall Group and who they are, click HERE.

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