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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Products Storage Tesla

Tesla Powerwall 3 – 3x MPPT 11.04kW 1PH Inverter with 13.5kWh Battery

Part No: TES-POWERWALL-3

Supplier: Tesla

Category: Storage - Li-ion Battery Pack

Get trade prices Contact Us
Tesla Powerwall 3 can deliver 11kW discharge & 5kW charge with 13.5kWh of fully useable energy. Powerwall 3 achieves this by supporting up to 20 kW DC of solar and providing 11.04 kW AC of continuous power per unit. It has the ability to store up to 13.5 kWh of energy and start heavy loads rated up to 185 A LRA, meaning a single Powerwall 3 can support the power needs of most homes. Power
  • Energy Capacity - 13.5 kWh
  • On-Grid Power - Up to 11.04 kW
Backup Power
  • Up to 11.04 kW, depending on local conditions
  • Quick backup transition
Inverter
  • Solar-to-grid efficiency 97.5%
  • 3 solar inputs with Maximum Power Point Trackers
Energy That’s There When You Need It Powerwall ensures reliable backup protection, withstanding extreme weather, cold temperatures, high humidity, and up to 0.6 meters of water. Charge on Solar Optimise your stored energy to charge your EV with clean energy anytime, even during outages. Adjust settings to use only excess solar energy for charging
Please Note: Powerwall 3 is not compatible with Neurio meter equipment
Single Phase Package - TES-POWERWALL3-PACK Looking to simplify your installation? Doncaster Cables, Tesla approved Powerwall Connect cable incorporates the power conductors, the 12V supply and the data cables required to provide an all-in-one solution to Powerwall installations. Please see: Powerwall Connect
Please Note: At present Tesla are not accepting any clamshells back due to EU tax regulations and they can no longer offer reimbursement, effective from 1st April 2025.  Tesla are introducing a new scheme but everything is on hold at the moment.
Please be aware that only Tesla certified installers are eligible to purchase Tesla products
Tesla Approval Process
  • Installer must be MCS certified and accredited with RECC or HEIS
  • Apply to be a Tesla Certified Installer directly with Tesla using the link below.
  • Tesla will review your application and if suitable you will be sent a contract and NDA to sign.
  • Once returned this will be countersigned by Tesla. Once countersigned you will be Tesla certified and can begin marketing the Tesla products.
  • Upon confirmation from Tesla, Segen will make products live for you to view and order through the Segen Portal.
You cannot install and commission a system until training is completed. Click Here to apply to be a Tesla Powerwall installer today!

You may also be interested in

Modules

We offer a range of technologies, sizes and efficiencies of modules / solar panel or solar cells, ready for any installation.

Storage

Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

Mounting

Options to mount your panels on every roof type, including flat-roofs and in-roof solutions for a sleek finish. We also offer an extensive range of ground-mounted solutions.

Heat Pumps

The latest addition to our extensive portfolio, Heat Pumps are complimentary to solar PV and storage solutions, find out how you could offer full decarbonization solutions from our expert team.

EV Chargers

Choose from our chargers that are suitable for residential installations right up to commercial-scale solutions.