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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Segen & SSI

May 13, 2025 | Business


We're thrilled to announce a significant step in our commitment to a sustainable future! Segen is now a proud member of the Solar Stewardship Initiative (SSI).

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SEGEN Ltd SSI Membership Announce May 2025

Exciting News! Segen Joins the Solar Stewardship Initiative (SSI)

We’re thrilled to announce a significant step in our commitment to a sustainable future! Segen is now a proud member of the Solar Stewardship Initiative (SSI).

The SSI is a vital global initiative that unites manufacturers, developers, installers, and purchasers across the solar value chain. Together, the SSI fosters responsible production, sourcing, and stewardship of materials within our industry.

Why is this important?

The SSI offers a unique solution tailored specifically to solar, ensuring that our efforts to improve Environmental, Social, and Governance (ESG) performance and responsible production are targeted and impactful.

Their comprehensive approach addresses all aspects of sustainability, from environmental impact and social responsibility to robust governance and supply chain transparency.

What truly sets the SSI apart is its commitment to independent third-party verification carried out at the site level. By focusing on individual sites, the certification offers a more precise and meaningful evaluation of practices on the ground. This ensures a higher level of credibility and provides a fairer, more accurate assessment compared to self-assessments or second-party audits.

We also value the SSI’s emphasis on multi-stakeholder collaboration, bringing together industry players, civil society, and academia. This collaborative spirit strengthens the initiative’s credibility and aligns with upcoming legislation.

The SSI’s strong focus on supply chain transparency is particularly crucial to us. By creating end-to-end visibility, we can ensure that ESG standards are upheld throughout our entire product portfolio – a concept that the SSI champions.

Having an SSI membership reinforces Segen’s dedication to responsible practices and our commitment to offering sustainable solutions to our customers. We look forward to collaborating with fellow SSI members to drive positive change within the solar industry.

Find out more about the SSI

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