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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Navigating the Latest MCS Updates

May 21, 2025 | Business, Product


Staying ahead in the solar industry means staying compliant. We want to ensure our installer network is fully aware of the latest MCS updates impacting solar mounting systems...

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What Installers Need to Know About Solar Mounting Systems

Staying ahead in the solar industry means staying compliant. We want to ensure our installer network is fully aware of the latest MCS updates impacting solar mounting systems. Here’s what you need to know.

On the 10th of May, MCS released The Solar Mounting (Product) Standard (MCS 012 v3.0). This update is significant as it now specifically includes mechanically and non-mechanically attached mounting systems for flat roofs.

Previously, installers used Clause 5.5.5 in The Solar PV Installation Standard (MIS 3002) for custom flat roof mounting systems, ensuring they met Building Regulations with written confirmation from designers/suppliers.

However, with MCS 012 now covering flat roof systems, Clause 5.5.5 will no longer be an acceptable means of compliance for these installations.

Recognising that manufacturers need time to get new flat roof products certified, MCS has granted a grace period until August 10, 2025. Until then, you can still register flat roof installations using uncertified mounting systems, provided all original requirements of Clause 5.5.5 are met. Be mindful of this deadline as the industry transitions to fully certified flat roof solutions.

As a result of this change, however, several solar mounting kit products had their certification withdrawn from the MCS database which has understandably caused concern for installers with recent installations or existing stock.

To address this, MCS has promptly announced a six-month grace period.

Key Details of This Grace Period:

Eligibility: You can continue to install and commission installations using these affected products.

Purchase Date: Products must have been purchased from the manufacturer before May 10, 2025 (when their certification ended).

Certification Window: Installations are compliant if their certificate is issued on or before November 10, 2025.

MID Visibility: After November 10, 2025, these products will no longer appear in the MCS database for new certificates.

Previous Installations (Pre-May 10): If a product was installed while certified (before May 10) but not yet certified in the MID, do not use the ‘grace period’ option. Contact the MCS Helpdesk for guidance.

Affected Manufacturers

The withdrawn certificates primarily impact products from manufacturers such as AlumeroClenergyK2 Mounting SystemsSolar Slate PlateWagner, and Fastensol. These products will reappear in the MCS Product Directory as ‘(GRACE PERIOD)’ with a certification date from ’10/05/2025 to 10/11/2025′ from May 16, 2025.

These updates highlight the importance of staying informed. The team are dedicated to providing you with MCS-compliant products and the necessary information to ensure successful installations. If you have questions, please reach out to your sales manager – Segen Info.

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