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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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New Segen Design Tool

Mar 9, 2026 | Business


Great news for system designers...

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Introducing the New Segen Design Tool – Coming soon!

From roof layout BOM – all in one place

Great news for system designers – the new Segen Design tool is coming to a portal near you!

Designed specifically for professional residential installers, the solar design software has been built to help you create accurate, compliant solar PV systems with speed and confidence, combining powerful automation with a simple, guided workflow :

Instant Roof Detection

Powered by Google Solar API, generate accurate roof layouts in seconds.

Smart Compatibility

Every component of your design is automatically validated to ensure it works seamlessly together.

Simple, Guided Design

An intuitive step-by-step process makes system creation fast and straightforward.

Project Management

Track all your installations in one place for complete visibility and control.

How to get access

Look out for an email from your Sales Manager (Segen Info) with your access details, and keep an eye on the portal for a direct link.

If you don’t have an account yet, you can sign up for one here.

Important Update

From 18th March, integration between OpenSolar and the Segen portal will end.

You can continue to use OpenSolar; however, importing quotes directly into your Segen account will no longer be possible.

The Segen Design Tool currently supports residential system design. Our solar design software already has many new features in development too — including a comprehensive homeowner proposal module.

Segen Designer Tool screenshot