Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

Useful links

A record breaking year

Jan 9, 2026 | Business


For renewables in 2025...

Share by

A Record-Breaking Year: What the UK’s 2025 Renewables Milestone Means for Installers

At Segen, we’ve always believed that the transition to a clean energy future isn’t just a goal, it’s an inevitability. Fresh data from 2025 has officially confirmed it: The UK has just come off its greenest year on record.

According to a recent report by the BBC, wind and solar power reached new heights last year, providing a larger share of the UK’s electricity mix than ever before.

The Numbers Behind the Success

The statistics from 2025 tell a powerful story of a grid in transition:

Combined, wind and solar generated record amounts of clean power, frequently outperforming fossil fuels for sustained periods.

Coal is now a thing of the past in the UK’s power generation, and gas usage is seeing a steady decline as the “green gap” continues to widen.

Despite the UK’s reputation for grey skies, solar PV has proven to be a powerhouse, contributing significantly to summer peaks and proving that residential and commercial installations are making a massive dent in national demand.

Why This Matters for the Segen Community

For our network of installers, these records are a testament to your hard work. Every panel mounted and every battery commissioned has contributed to this national milestone. But more importantly, this data highlights several key opportunities for the year ahead:

The Rise of Battery Storage

With record generation comes the need for smarter management. The BBC report underscores that as we generate more wind and solar, the demand for sophisticated battery storage solutions, like the Tesla Powerwall 3 or the Anker SOLIX range, will only grow to help balance that load.

Future-Proofing the Grid

The shift toward renewables is accelerating the electrification of heat and transport. We are seeing a “Golden Triangle” emerge: Solar PV, Battery Storage, and Heat Pumps working together to create energy-independent homes.

Looking Ahead to 2026

While 2025 was a year for the history books, we aren’t slowing down. At Segen, we are committed to supporting our installers with the best-in-class products and technical support needed to keep this momentum going.

The transition is happening now. Let’s make 2026 even bigger!

Ready to start your next record-breaking project? Log in to the Segen Portal to browse the latest in high-efficiency modules and storage solutions, or contact your Account Manager today.