FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

The UK’s
leading
renewables
distributor.

We offer the largest portfolio of solar panels, energy storage systems, mounting and EV chargers – delivered the very next day!

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Modules

Storage

Inverters

Mounting

Heat Pumps

EV Chargers

Inspirational training courses.

Our state-of-the-art training Academy offers a range of accredited courses to support new installers entering the renewables industry. We are committed to equipping the next generation of installers for a sustainable future. With courses such as:

Installation of small-scale Solar PV systems
Electrical Energy Storage Systems (EESS)
EV Charging equipment installation and commissioning
18th Edition
Heat Pumps *Coming Soon*

Our Academy

Dedicated support & tech team.

When you open an account at Segen you will be allocated a dedicated support team across all departments – your Account Manager, Order Processor, and Technical contact, all here to help!

Single point of contact
UK Technical Support for our full product range
Expert skills and knowledge
Manufacturer webinars & training

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Unparalleled product portfolio.

We offer an unrivalled product portfolio and offer the best brands in the industry to make sure that meet the demands of our customers and the different markets in which we operate.

Residential Installers
Commercial Installers
Industrial Installations
Corporate Customers
Master distributor of the Tesla Powerwall

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Why choose Segen?

30 day price guarantee.

Create a quote, and the prices are locked for 30-days! If prices flex downwards, you get the cheaper price, but it never goes up!

Always get the best deal
Pricing confidence
Automated process
Custom Designs

24/7 online access.

Access our dedicated portal at anytime of the day or night. Our online customer portal provides 24/7 live pricing, product availability, documentation and account access.

Quick Quote software
Design Tool
Integration with OpenSolar
HeatPump Designer

Next day delivery or collection.

Need a delivery or want to collect, the choice is yours.

Net zero deliveries
Timed delivery slots
Collect at a time suitable for you
Track & Trace availability

Our Portal - the industry standard.

Our online customer portal provides exclusive access 24/7 live pricing, product availability, documentation and account access.

Access to live stock and pricing
Configuration tools such as the Segen Design Tool
Guides & charts
The latest industry news

Special Offers, Deals & Discounts.

Segen gives you fair pricing, with regular special offers, bulk discounts, and for the organised, the Early Shipping Discount!

Early Shipping Discount
Package deals
Special offers
Clearance prices

Helpful tools, fully-free.

We provide a number of tools to help you create full customer designs proposals in minutes, taking into consideration wind loads, customized layouts and much more.

Quick Quote Software
Design Tool
Heat Pump Designer
Battery Configurator
Inverter Configurator

Products

Offers

Support

Training

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Working with the best global brands.

Our product portfolio is second to none with all of the brands your customers want. We only work with the best!

We aim to make sure that we stock all of the latest products, and to make sure that you are kept up to date with technological advancements. We work closely with our partners to make sure that any new updates are communicated via our dedicated newsletters and regular webinars.

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