Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

Useful links

Tesla Wall Connector 3rd Gen %96 7.4 kW/22 kW, Type 2, Tethered – MID

Part No: TES-WALLCONNECTOR-G3-EU

Supplier: Tesla

Category: EV Chargers - EV Charger

Tesla Gen 3 Wall Connector with integrated MID meter

Wall Connector is our most convenient charging solution for Tesla and non-Tesla electric vehicles. The lightweight design allows versatile installation indoors or outdoors, adapting to various electrical systems – designed for homes, apartments, hospitality, and workplaces.

  • Compatible with any Type 2 charging connector
  • Plan, manage, and track charging via the Tesla app
  • Wi-Fi connectivity for wireless firmware updates
  • Up to 71 km range per hour
  • Up to 22 kW on three-phase charging networks
  • Power sharing to support multiple Wall Connectors
  • Installation with single or three-phase networks
  • Opening the Tesla charge port from the Connector
  • Cable length 7.3 m

Warranty

  • Private use – 48 months
  • Commercial use – 12 months

To comply with regulations, this product must be installed with a residual current device, an isolation transformer, or a TT earthing system. For more information on earthing, please refer to the installation manual.

Note: This product can also be sold to installers who are not Tesla certified.