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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

GivEnergy – All In One – Gateway ONLY

Part No: GIV-AIO-GATEWAY

Supplier: GivEnergy

Category: Storage -

GivEnergy - All In One - Gateway

By purchasing the additional Giv-Gateway, the All in One can provide whole house backup in the event of a power failure.

The Giv-Gateway provides seamless switching between grid and battery ensuring that your property is always powered. Giv-Gateway also facilitates a connection point for your solar PV system by allowing it to continue to generate energy even without a grid supply

Grid Services Ready

Energy suppliers and aggregators are offering payments for end users that can reduce their electrical consumption at certain times.

Pre-installed EM115 Meter

Quicker and simpler system installation, which reduces the number of individual mounted components needed

20ms Switchover Time

Uniterrupted supply in the event of a power failure, to ensure all critical loads are stable.

Built-in LoRa

Uses Radio frequency to transmit the Grid meter data back to the inverter, which allows the system to be installed remotely without a cable.

 

Note:
  • The AIO Gateways come populated as standard with a Type AC RCBO, 32A.  It is the responsibility of the installer to ensure that the installation complies with BS7671
  • This product requires main AIO unit GIV-AIO-13.5 or GIV-AIO-AC-3.6-13.5 to work.
 

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