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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Genius Roof – Slate Refit Kit

Part No: GEN-SLATE

Supplier: Genius Roof Solutions

Category: Mounting -

The SolarFlash™ system is a simple and effective waterproof solution to refitting roofing slates or tiles around a roof bracket when installing solar photovoltaic, or other, panels. By installing with SolarFlash™, it can help you to ensure that all your installations are MCS 012 compliant.

SolarFlash™ is very easy to install and enables you to do an excellent job and leave the roof with a clean, reliable and weatherproof finish, without any additional expert knowledge or training.

Why you need SolarFlash™

The existing method of dressing a flashing material around the bracket is fundamentally flawed, as the bracket moves and in doing so can move the flashing material, which can potentially lead to damaged or cracked slates. This impacts on the weathertightness of the roof and means that the installation is not MCS 012 compliant.

Parts included are:

  • 1 x Large SolarFlash (364mm by 364mm)
  • 1 x Weather stop Foam
  • 2 x Shims
  • 3 x Hallhooks
  • 1 x Hookpull
  • 3 x Compensation hooks

 

Designer note: The Genius refit kits are compatible with most roof anchors but be aware a 30mm step up distance is required from the anchor fixing plate and the arm of the roof anchor. Generally this means anchors designed for plain tiles are most suited and certain products are not compatible.Non compatible components are: SLT-102001-000, SLT-102001-001, REN-920005. For any specific clarification, please let us know. 

Keywords: GENSLATE, Genius Roof Solutions, PV Mounting, Roof Flashing

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