FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Products Accessories

Firefighter Safety Switch 4P 2xMPPT 40A 1000V with MC4 and 1 x M12 gland

Part No: SAN-DFSHP-14-MC4

Supplier: Santon

Category: Accessories -

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The new, improved Firefighter's Safety Switch system from Santon is designed for automatic (remote/motorised) disconnection of the DC output from an installed array of PV modules.

40A 1000V 4P with 8 x MC4 connectors and 1 x M12

The Firefighter Safety Switch system can operate/disconnect a PV installation quickly, completely and remotely with one simple action at the control-panel interface, or even by remote actuation using the mobile phone network. By shutting off the installation, no DC power is conducted from the array through the property which results in a safe situation for firefighters to fight the fire and enter the building.

This unit is 40A 1000V 4P and it is pre-wired with 8 x MC4 connectors and 1 x M12 cable gland for AC.

Please note this is a buy to order part only.

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Firefighter Safety Switch 4P 2xMPPT 40A 1000V with MC4 and 1 x M12 gland

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