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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

EH1 Solis Energy Storage 3kW Hybrid 5G Inverter with DC switch

Part No: SOL-3K-RHI-48ES-5G-DC

Supplier: Solis

Category: Storage -

Solis new 5G Hybrid inverter range that supprt power for important loads during load shedding as well as saving power during peak demands. Making this the ideal solution you always wanted. 

Product Features

  • -Fanless design IP65

  • -High charge and discharge efficiency

  • -Multiple work modes resulting in max self-consumption

  • -Intelligent  BMS function

  • -24 hour real-time intelligent energy management 

  • -Remotely control & upgrade

Certifications and documents pending
 
Installation Addendum – January 2023
 
Products affected - Solis EH1P range of Hybrid inverters Installation of 3ph Eastron meter on a 1ph supply for Solis EH1P inverters
 
We have recently become aware that Solis are supplying a 3ph (Eastron SDM630) meter inside the box with their latest 1ph EH1P hybrid inverters. The instructions in the manual show such a meter connected to a 3ph supply, however Solis have confirmed that this meter can be used in a 1ph installation.
 

The wiring guide and schematic supplements the manual for single phase installations.

 

 

 

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