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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Clearline Fusion M10 portrait corner conversion kit, right top corner

Part No: VIR-F16-CRT-M10

Supplier: Viridian

Category: Mounting -

Clearline Fusion

Aesthetics: Roof integrated panels sit lower to the roofline, without brackets and racking on show, to look like an intended part of the roof

Roof maintenance: The roof covering can be easily maintained or replaced without the cost of dismantling a solar installation. Problems associated with bird infestation are avoided.

Industry-leading panel spacing: The gap between rows is only 5mm. Columns are spaced by 30mm

Simple: Fusion achieves exceptional fire performance, wind resistance and weather tightness without extra roof battens, adhesive flashing rolls or fire proofing materials. Everything you need is right there in the kit.

Robust: Certified wind resistance is more than four times higher than competitor products.

Universal: Works with all commonly used tiles and slates, including slate over sarking.

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