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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Fulfilment Manager who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries, there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Save £895 on JA’s New BluePlanet C&I Storage System!

JA has officially entered the commercial energy storage market, and the new BluePlanet System (130kW / 261kWh) is now available through Segen.

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To celebrate this major launch, we are running an exclusive introductory offer: Save £895 on every BluePlanet system ordered before the end of August.

The BluePlanet system combines JA’s proven manufacturing quality with high-efficiency LFP battery technology in a compact, outdoor-rated cabinet.

  • Advanced Liquid Cooling: Superior thermal management maintains uniform cell temperatures for higher efficiency, enhanced safety, and extended cycle life.
  • Compact Footprint: Rugged, all-in-one enclosure designed specifically to optimise footprint on demanding C&I sites.

The JA BluePlanet is available on a buy-to-order basis right now.

Log in to your portal or contact your Sales Manager today to secure your £895 launch discount.

Not a Segen customer? Click ‘Contact Us’ below to open your account today to take advantage of this limited-time offer!

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