FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

Your Fox EVO Toolkit

Sep 9, 2025 | Product

Your Fox EVO Installer Toolkit Now that the Fox ESS EVO is in stock and ready to ship, it’s time to prepare for your first installation. We’ve gathered all the resources you need to make it smooth and simple in this handy Fox EVO installer toolkit. Start with the Quick Installation Guide and learn how […]

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Your Fox EVO Installer Toolkit

Now that the Fox ESS EVO is in stock and ready to ship, it’s time to prepare for your first installation.

We’ve gathered all the resources you need to make it smooth and simple in this handy Fox EVO installer toolkit.

Start with the Quick Installation Guide and learn how to update the firmware. Then explore FoxGPT, the Fox Tech Hub, and the Accredited Installer Program to boost your skills and grow your business.

Quick Installation Guide ►

The Latest Software Updates ►
During installation, contact Fox support for the latest updates and settings. Keep this info handy:

Call: 0207 052 3472
Email: service.uk@fox-ess.com

FoxGPT ►
FoxESS now offers a 24/7 AI assistant trained to answer technical questions.
Find it at the bottom right of this page →

The Fox Tech Hub ►
A central hub with tools, guides, installation tips, compliance resources, and updates.
Click here to visit the Fox Tech Hub →

Accredited Installer Program ►
Earn recognition as a trusted solar installer. Complete Fox training, follow the Code of Conduct, and access technical resources, updates, and qualified leads. Stand out with accredited status.
Find out more and join the program →

And Finally!
Now you have all the resources and are fully equipped Fox EVO toolbox why not get your EVO on order?
View the Fox EVO here →

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Your Fox EVO Toolkit

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