Skip to content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

Useful links

Solis PrimePower

Jan 16, 2026 | Product


Coming soon to Segen...

Share by

Solis PrimePower, Commercial Storage System.

New inverter + battery solution, arriving early February!

We’re excited to introduce Solis PrimePower, a high-performance commercial energy storage system that integrates a Solis hybrid inverter, battery system, BMS, fire suppression (FSS), thermal management (TMS), and auxiliary power distribution in a single compact unit.

Segen customers can view PrimePower here>>

Designed for maximum flexibility, PrimePower supports 13 operating modes under both strong and weak grid conditions and seamlessly switches between on-grid and off-grid in under 10 milliseconds, ensuring uninterrupted power. Its scalable capacity up to 500kW6.5MWh and remote monitoring with OTA updates via SolisStorage Cloud deliver intelligent energy management, safety, and efficiency.

Featuring high-capacity 306Ah CATL cells, an aluminium alloy baseplate with patented natural cooling, IP67 protection, and a fan-less design, PrimePower offers zero-maintenance operation. With 14 layers of safety protection, a 0.5C charge/discharge rate, and a 10-year flammable gas detector, it guarantees exceptional reliability and a long service life.

We have six units arriving in early February. To secure yours, or to order multiple, contact your sales manager (details below) or order here >>

Solis commercial storage image

 

 

 

 

 

 

 

Top 5 USPs
1. High-capacity 306Ah CATL cells for maximum performance and reliability
2. Aluminium alloy baseplate with patented natural cooling and IP67 protection
3. Fan-less, maintenance-free design, with a 10-year flammable gas detector
4. 14 layers of escalating protection, from the cell to the full system
5. Zero heat transfer between the inverter and cells enhances stability and lifespan

Key Advantages:
• Supports 13 operating modes for strong or weak grid conditions
• Sub-10 ms transition between on-grid and off-grid ensures uninterrupted power
• Flexible expansion up to 500 kW / 6.5 MWh to meet growing energy demands
• Remote monitoring and OTA updates via SolisStorage Cloud

Technical Specifications:
• Rated energy capacity: 109.7 kWh
• Inverter power rating: 50 kW
• Cell type: CATL LFP 3.2 V / 306 Ah
• Cell cycle life: 10,000
• Anti-corrosion class: IP55 (Cabinet) + IP66 (Inverter)

Solis PrimePower Storage image banner