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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Solar & Storage Live 2025

Sep 9, 2025 | Events


Discover the latest solar, storage, and EV solutions with the Segen team at Stand D60, NEC Birmingham...

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Solar & Storage Live 2025

Discover the latest solar, storage, and EV solutions with the Segen team at Stand D60, NEC Birmingham.

It’s almost time for the BIG event – and we can’t wait to see you.
In just a few weeks, the UK solar industry gathers at the NEC for Solar & Storage Live.

The show launched in Birmingham in 2012. Since then, it has become the top meeting place for global brands, developers, and installers.
This year will be the biggest yet:

  • 20,000+ attendees

  • 500+ exhibitors

  • 250+ speakers

That’s not all. EVCharge Live UK runs alongside, with big EV names like BYD and Polestar.

👉 Find us at Stand D60 – our base once again.
The Segen stand is packed with solar hardware:

  • Modules from AIKO and JA SOLAR

  • Storage from Anker SOLIX, Dyness, Fox ESS, Sigenergy, and TESLA

  • Inverters from Solis

Our full team will be there – engineers, sales managers, product experts, finance, and the Segen Academy.
Bring your questions, ideas, or just drop in for a chat.

The Future of Segen

Meet the Segen Digital Team.
They’ll show you what’s next, gather your feedback, and share how Segen is evolving.
This is your chance to shape the future.

☕ Coffee, cakes, and beers in the afternoon – every day.

Awards Night

We’re proud to sponsor the Innovation Award on Tuesday evening.
We’re also shortlisted for Wholesaler/Distributor of the Year – fingers crossed!

Where to Find Us
Stand D60 – download the floorplan
NEC, Birmingham, B40 1NT map & parking info

When
24–25 September: 9:00 AM – 5:30 PM
26 September: 9:00 AM – 4:00 PM

Tickets
Entry is free, but registration is required – get your ticket