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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Resilience with Fox Storage

Oct 28, 2025 | Product


Segen is proud to announce...

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Cold Weather Resilience with Fox Storage

Launching the EP6 Plus & EP12 Batteries

Segen is proud to announce the launch of the EP6 and EP12 Lithium Iron Phosphate (LiFePO₄) batteries, engineered for scalability, reliability, and UK/Ireland weather conditions. These high-performance batteries are designed for hybrid and AC systems, making them the ideal choice for both new solar installations and system upgrades.

Flexible, Future-Proof Energy Storage

The EP6 and EP12 combine compact, slimline designs with expandable capacity to deliver a flexible energy storage solution that grows with your customers’ needs. Both models are wall or floor-mountable, at only 185mm depth, allowing easy integration in tight spaces.

Built for Cold Weather Performance

Both batteries feature a built-in self-heating element, enabling stable charging and discharging in low-temperature environments — a crucial benefit for installers working in the UK and Ireland. In addition, each battery is IP65-rated for indoor or outdoor use and includes built-in fire suppression for enhanced safety.

High Performance Specs

Depth of Discharge (DoD): 90%
⭐ Communication: CAN / RS485
⭐ Wide temperature tolerance for consistent performance year-round
⭐ High voltage, high efficiency operation
⭐ 10-Year Warranty with 6000+ life cycles
⭐ Scalable System Options

EP6

  • 5.76kWh per battery
  • Expandable to 23.04kWh with 4 batteries
  • Up to 46.08kWh with 8 batteries (Fox H3 PRO only)

EP12

  • 11.52kWh per battery
  • Expandable to 46.08kWh with 4 batteries
  • Up to 92.16kWh with 8 batteries (Fox H3 PRO only)

Why Choose Fox ESS

With compatibility across the full Fox ESS inverter range, easy scalability, and proven cold-weather performance, the EP6 Plus and EP12 batteries offer a future-proof storage solution for residential and light commercial projects. Whether you’re upgrading an existing system or installing a new one, these batteries are designed to deliver high performance, safety, and reliability — whatever the weather.

Available now — in stock and ready to order for your next project.

VIEW THE PRODUCT PAGES ON OUR PORTAL