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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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JA Solar Earns SSI Silver Medal Certification

Jun 27, 2025 | Business


JA Solar has hit a significant milestone on its sustainability journey...

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Here at Segen, we’re proud to partner with manufacturers who are not only leaders in innovation but also champions of sustainability. That’s why we’re thrilled to share some fantastic news from one of our most prominent partners, JA Solar.

JA Solar has hit a significant milestone on its sustainability journey! Their manufacturing bases in Shanghai (Fengxian) and Yangzhou have just been awarded the highly coveted Silver Medal certification by the Solar Stewardship Initiative (SSI). This prestigious recognition is a testament to their exceptional commitment to sustainable practices and building a resilient supply chain.

This Silver Medal recognition for JA Solar isn’t just a one-off achievement; it underscores the company’s long-standing dedication to sustainability across all its global operations. JA Solar has been a strong supporter of SSI from the very beginning, actively contributing to the initiative’s development. In fact, their manufacturing bases in Baotou, Ningjin, and Yiwu participated in SSI’s pilot programs, providing invaluable insights that helped shape the program’s rigorous standards.

What is the Solar Stewardship Initiative (SSI)?

For those unfamiliar, the Solar Stewardship Initiative (SSI) is the first organisation of its kind dedicated to boosting sustainability and traceability throughout the entire solar PV supply chain. The SSI brings together key players across the PV value chain to promote responsible production, procurement, and lifecycle management of solar materials. SSI certification is rapidly becoming the industry benchmark, reflecting a collective effort from manufacturers and developers to drive true sustainability in our sector.

At Segen, we’re proud to stock JA Solar panels, knowing they come from a company that prioritises responsible production and environmental stewardship. This commitment to sustainability not only aligns with our values but also ensures you’re installing high-quality, responsibly sourced products for your customers.

Interested in learning more about the sustainable practices behind the JA Solar panels available at Segen? Check out their full product range here.

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