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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Giv-ing you extra…

Sep 30, 2025 | Product


We're excited to share two fantastic ways for you and your customers to get more out of GivEnergy systems, thanks to these two unmissable incentives from our partners at GivEnergy.

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Giv-ing you extra…

…the GivEnergy way!

We’re excited to share two fantastic ways for you and your customers to get more out of GivEnergy systems, thanks to these two unmissable incentives from our partners at GivEnergy.

Installers are rewarded for their hard work and homeowners can earn some extra cash – that’s a win-win!

1. The GivBack Program: Get Rewarded for Energy

The GivBack program is an innovative scheme designed for GivEnergy battery owners. It allows them to earn cash by exporting stored energy back to the grid, especially during peak demand periods in winter when the grid is most in need.

How it Works:

Effortless & Automatic: GivEnergy actively manages the battery, ensuring energy is exported when it’s most valuable.
Simple Payouts: The system automatically calculates your earnings and sends a summary via email. Once your balance exceeds £10, you can cash out.
No Impact on Tariffs: Importantly, the GivBack program runs seamlessly alongside your current energy tariff and other export programs like the Smart Export Guarantee (SEG).

To get started, your customers only need a GivEnergy battery and a working smart meter at their home in England, Wales, or Scotland. In short, it’s a simple, smart way to get more from their energy — without extra effort.

The GivEnergy Installer Rewards Program: Your Hard Work Pays Off!

At the same time, we want to reward those who make our technology possible. That’s why we created the GivEnergy Installer Rewards program — a loyalty scheme designed to thank our approved installers for their commitment. This points-based system rewards you for every successful GivEnergy system you commission.

How to Earn & Redeem:
Automatic Points: With each new installation, your GivEnergy cloud account automatically tracks your points — no extra steps required.
Flexible Rewards: Then, you can redeem your points for Amazon vouchers or free GivEnergy products — ranging from individual items to full pallets of batteries!

As a result, it’s now easier than ever to turn your installations into valuable rewards. You can simply log in to the GivEnergy portal to view your points and transaction history.

To the Portal>>

Find out more about GivEnergy>>

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