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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Free Delivery and Collections!

Jul 20, 2025 | Business


Summer's here, and at Segen, we're making it even hotter...

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Free Delivery and Collections!

For the next six weeks, we’re giving you free delivery on shipments over £1,250*

Summer’s here, and at Segen, we’re making it even hotter with an offer designed to help you power up your projects with ease! We’re thrilled to announce our brand-new free delivery offer for a limited time, making it simpler and more affordable to get the solar essentials you need, right to your doorstep.

That’s right! From now until the 31st of August, you can enjoy free delivery on all shipments of £1,250 or more. Whether you’re stocking up on panels, inverters, batteries, or mounting equipment, if your order hits the £1250 mark, we’ll cover the shipping costs! This is your perfect opportunity to take advantage of significant savings for summertime projects and beyond.

Prefer to pick up your order yourself? We’ve got you covered! We’re excited to offer free collections from all of our strategically located customer collection hubs. You can now collect your orders at no extra cost from:

  • Medway
  • Leeds
  • Swindon
  • Telford
  • Peterborough

This fantastic free delivery offer is only valid until August 31st, so make sure to get your orders in soon to take advantage of these savings. Be sure to check out our full T&Cs below, and if you need anything else, reach out to your sales manager!

*T&Cs

    • Min shipment value £1,250
    • Excludes Highlands, Islands & Ireland
    • Timed deliveries not included and subject to a fee
    • Customer collection points Leeds, Telford, Swindon, Medway, and Peterborough only.
    • Hub collections not subject to minimum order value
  • Late Collection fee of £25 per day still applicable
  • Promotion begins on the 21st of July, ends on 31st of August
  • Dedicated delivery options (EcoSpeed) will still be chargeable
  • SWL 08:00 to 12:30 (am deliveries) will incur charge above standard Next Day Fee
  • Unwanted items – Customers are eligible for 75% credit of the products value for all re-saleable items including VAT. Unfortunately, we cannot refund any delivery charges incurred returning the goods to Segen

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