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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Customer Collections

Jul 8, 2025 | Business


We're is making it easier than ever to get what you need with our new and convenient SWL Hub collection service...

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Customer Collections

Expanded collection points across the UK and Ireland.

We’re it making it easier than ever to get what you need with our new and convenient SWL Hub palletised order collection service.

Designed for speed and efficiency, this process ensures orders are ready when you are. And now, we’ve expanded the collection points to include Edinburgh, LeedsTelfordSwindonMedwayPeterborough, and Dublin, giving you even more flexibility and convenience.

Here’s a breakdown of how the customer collection service works:

1. Place your order

2. Order processed and confirmed

3. Collection ready next day

4. Arrive at the hub

5. Order handover and quality control

6. Done!

With expanded collection hubs in Edinburgh, LeedsTelfordSwindonMedwayPeterborough, and Dublin, this palletised order collection service is designed to be a smooth and reliable process. We’re helping you get your essential solar components quickly so you can get to work.

For more detailed guidance download the infographic and get in touch with your Segen Account Manager to find out more!