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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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EMPOWER YOUR CLIENTS.

Flexible and affordable finance solutions.

Segen Finance offers customised lending that fits every project.

Our financing options cater to various customer profiles, ensuring that you can offer solar solutions to the broadest possible audience.

Introducing your customers to Segen Finance can enable your business to increase conversion rates, enhance proposals with attractive payment plans and payback calculations.  It can also build long-term relationships with customers that otherwise may not be eligible for traditional unsecured loans.

Joining the Segen Finance platform.

What does it take to join the Segen Finance platform and offer commercial financing to your customers?

Once you have shown an interest in offering commercial financing through us, we will undertake a series of checks on your company as required by our lending partner. This is designed to prevent fraud, protect end-customers and protect your business reputation.

Upon completion of these checks, an agreement can be signed between our two companies and you will be a formal commercial partner! We will then train you in how to perform high level credit checks on our lenders’ portal, and you can begin offering commercial financing solutions to your customers immediately.

The onboarding process

1.

Reach out to your Segen Sales Manager and notify them of your interest in offering commercial financing. Following this, we can set up an introductory call to run through the key highlights of the financing product.

2.

Segen Finance will conduct thorough due diligence on your business. We need to ensure that our partners uphold the high standards we set, including financial stability, business model viability, and staff competence.

3.

Sign a contract. If your business checks out, we’ll formalise our partnership through a written agreement which will outline the scope of your activities as a commercial partner and our mutual responsibilities.

4.

We’ll provide training on how to use our lenders portal. Here you will learn how to check if your commercial customer is able to get financing through Segen, by in putting the company name and registration number, financing amount and term length.

5.

You’re all set up! At this point you may begin offering our financing to your customers.

Next steps…

If you’re ready to take the next step in expanding your business by
partnering with Segen Finance, please get in touch with your account
manager to begin your journey.

Finance Enquiry

Register your interest in Segen Finance, and we will keep you updated as to when our products are available. We look forward to welcoming you soon.

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For Complaints:
Financial Ombudsman Service

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)

Segen Limited trading as Segen Finance is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 1013386 and registered address: 200 Fowler Avenue, Farnborough, GU14 7JP. Segen Limited is also registered in England & Wales with company number 05309114. We are permitted to act as a credit broker, not a lender.  We partner with lenders to offer a finance option to our customers. Details of our lender panel will be provided upon request.  We receive remuneration by way of commission from lenders for our credit broking activities which may differ dependent on the lender, details of which can be provided upon request.