Our free palletised collection service now covers more locations than ever!
We understand that keeping delivery costs down is just as important to you as keeping your projects on schedule. That’s why we’ve expanded our free palletised collection service, giving you greater control over how and when you receive your orders.
Our convenient collection points span the UK and Ireland: Leeds, Telford, Swindon, Medway, Peterborough, and Dublin.
Designed for speed and efficiency, the SWL Hub Collection Service ensures your order is ready when you are — saving you time, reducing costs, and keeping your installations running smoothly.
Please note this is for palletised deliveries only – DPD deliveries are not included in the collection service. Also, there is a late/failed collections charge of £25 (or euros) per day.
Here’s a breakdown of how the customer collection service works:
1. Place Your Order:
- Simply place your order before 12 PM the day before you need the goods.
2. Order Processed & Confirmed:
- Once your order is placed, we will contact you to confirm details and request some key information. This includes the name of the driver collecting the order, the vehicle’s registration number, and the estimated time of arrival.
- The collection window is between 8 AM and 12 PM, Monday to Friday.
3. Collection Ready next day:
- Your order will be ready for collection at your chosen collection hub the day after your order has been placed.
4. Arrive at the Hub:
- Upon arrival at the Hub, the security team will ask for personal identification, your shipment email invoice, and ADR certification (if applicable, especially for battery collections). They will then advise you where to collect your order from.
5. Order Handover & Quality Control:
- To confirm you’ve received your order in good condition, you’ll be asked to sign a PDA (Personal Digital Assistant).
- It’s crucial to check that you have all your ordered items correct before leaving the site.
- Once you sign, liability for damages shifts to you for all damages post-signature, unless highlighted prior to handling of the goods and noted on the PDA.
- Should you identify any other quality concerns with your order at its destination, please contact our Order Processing Team at 0330 900 0141.
Contact your Account Manager today to find out more!
