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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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FOX – Installing Peace of Mind

Oct 7, 2025 | Product


NEW Fox ESS Back-up Gateway...

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The Fox ESS Back-up Gateway is available to order now!

The latest addition to the Fox armoury is ready to pre-order, with deliveries coming in this month.

The EPS-BOX-SP is a dedicated whole-home backup gateway that keeps properties powered during grid outages. Designed for Fox ESS single-phase hybrid inverters and AC chargers, it automatically switches between grid and backup power for a seamless supply when needed most. And when the grid returns, it reconnects automatically and resumes normal operation.

⭐ Whole Home Backup
Unlike traditional emergency power supply (EPS) units that only run a few sockets, this gateway keeps the entire home running – lights, appliances, heating, and Wi-Fi included.

⭐ Seamless Switching
The changeover happens instantly, so users won’t even notice when the grid goes down. No tripping over in the dark, no resetting devices.

⭐ High Power Handling
With up to 100A maximum input current, it’s more than capable of powering modern households with high electricity demands.

⭐ Works With Existing Systems
It’s fully compatible with Fox’s H1-G2, KH, EVO, and PowerQ inverters. Even better – it can be retrofitted to existing systems. Note: not compatible with three-phase inverter systems.

The EPS-BOX-SP isn’t just smart, it’s tough too.
• Durable Design – An IP65-rated metal enclosure makes it suitable for indoor or outdoor installation.
• Weather Ready – Performs across a wide temperature range (-25°C to +60°C).
• Low Maintenance – Natural cooling keeps it efficient without complicated servicing.

Offering your customers the Fox ESS Back-up Gateway ensures uninterrupted energy security and complete peace of mind.

Find out more:
• View the product page
• Download the datasheet
• Find out more from Fox

If you are not a Segen customer and would like to open an account, click HERE!