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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Grid Connection Revolution: Clean Energy Projects Prioritised, Unlocking Investment

Apr 17, 2025 | Business


Ofgem is set to confirm a ground breaking new plan spearheaded by the National Energy System Operator (NESO)...

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Exciting news for the UK’s clean energy sector!

Ofgem is set to confirm a groundbreaking new plan spearheaded by the National Energy System Operator (NESO) to overhaul grid connections, paving the way for billions in investment and a faster transition to a greener future.

This ambitious reform directly addresses the long-standing issue of gridlock, where promising clean energy projects and growth-driving businesses have faced agonisingly long connection times, sometimes up to 15 years! The current system has seen the grid connection queue balloon tenfold in the last five years, effectively “grid-locking” progress.

The key takeaway? Clean energy projects are now being prioritised. This strategic shift will accelerate connections for vital sectors like wind and solar, as well as burgeoning industries such as data centres and AI, all crucial for future economic growth and energy security.

What does this mean for the industry and the UK?

Unlocking Massive Investment:

These pro-growth reforms are projected to unlock a staggering £40 billion. This funding is from mainly private investment annually in clean energy and infrastructure. This builds on the impressive £43.7 billion already announced in the clean energy sector since July.

Boosting Economic Growth:

By fast-tracking connections for high-growth firms, the government aims to kick-start the economy, create jobs, and ultimately put more money in working people’s pockets – a core priority of their “Plan for Change.”

Prioritising Viable Projects:

So-called “zombie” projects that are not ready or aligned with strategic plans will no longer hold up the queue. This ensures that viable, shovel-ready clean energy initiatives are brought online much faster.

Strengthening Energy Security:

By prioritising homegrown renewable electricity generation, the UK will be less vulnerable to the volatility of global fossil fuel markets. It will help the country to build a more resilient energy system.

Saving Billpayers Money:

This strategic, planned approach is expected to remove the need for tens of billions of pounds in unnecessary grid reinforcement. This will ultimately save bill payers an estimated £5 billion.

Industry Leaders Welcome the Change:

Energy Secretary Ed Miliband emphasised the urgency of these reforms, stating that they will “axe ‘zombie’ projects and cut the time it takes to get high-growth firms online while also fast-tracking connections for companies delivering homegrown power and energy security.”

Ofgem CEO Jonathan Brearley echoed this sentiment, highlighting that the proposed reforms will “supercharge Great Britain’s clean power ambitions with a more targeted approach anticipated to unlock £40 billion a year of investment and energise economic growth.”

What this means for Segen and our partners:

At Segen, we understand the importance of efficient grid connections for the success of your clean energy projects. The prioritisation of clean energy will create a more favourable environment for solar and storage deployments. This will enable faster project completion and a quicker return on investment for your customers.

We are committed to supporting our installers in navigating these positive changes. We will continue providing you with the high-quality products and expertise you need to capitalise on this evolving landscape.

Stay tuned for further updates as these reforms are implemented and the grid connection improvements are completed. This is a significant step forward for the UK’s clean energy transition. Segen is proud to be your partner in building a greener future.

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