FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Products Storage

Wall-Mounted Installation Package With Cable for Pelio-L-5.12

Part No: PYL-PELIO-WALL-MOUNT

Supplier: Pylontech

Category: Storage -

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Wall Mounting Installation Kit for the Pylontech Pelio-L-5.12 LV Battery Module

This wall mounting kit includes the following:

PELIO- left bracket x 1
PELIO- right bracket x1
PELIO- Base x1
PELIO-1.2 mcable /4AWG positive x1
PELIO-1.2 mcable /4AWG negative x1
PELIO-2.5 m RS485 communicationcable/RJ45 x1
PELIO-2.5 m CAN communicationcable/RJ45 x1
Communication port x2
PELIO grounding cable x1
PELIO- anti-tipping bracket x2
TS51100-Pelio/outlet bracket x2
Screw /M5×12 x2
Screw /M4×6 x4
Screw /M6X16 x4
Expansion screw/M8*60 x8
TSP120-R- waterproof cover x4
PELIO- handle baffle x2
Nylon countersunk head screw/ M5×10 x10
WIFI block x1

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Wall-Mounted Installation Package With Cable for Pelio-L-5.12

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