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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

SolarEdge 4,000W Home Hub Inverter with Whole Home Backup Potential 1PH

Part No: SE-4000H-NET-RWB

Supplier: SolarEdge

Category: Storage -

SolarEdge Home Hub Inverter for Storage and Backup Application

SE4000H - 4kW

Requires the SolarEdge Backup Interface (SE-SBI-1PH) for the Backup funciton to work.

  • The ultimate home energy manager in charge of PV production, battery storage, backup operation during a power outage (may require additional hardware), and smart energy devices
  • Record-breaking 99% weighted efficiency with up to 200% DC oversizing
  • Small, lightweight, and easy to install
  • Advanced safety features with integrated arc fault protection
  • Enables module-level monitoring and full visibility of battery status, PV production, and self-consumption data
  • A scalable solution that supports future homeowner needs through easy connection to a growing ecosystem of products

12-25 Year Warranty

Backup Interface update for UK: With a TN-C-S supply and the SolarEdge Backup Interface, you MUST install an earth electrode to the MET. Please refer to 'SolarEdge QIG UK ONLY (Corrected)' for full details.

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