Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

RS1 Universal End and Mid Clamp 30 – 50mm Silver ONE FOR ALL

Part No: REN-420080

Supplier: Renusol

Category: Mounting -

This innovative masterpiece makes your next PV-project a whole lot easier. The RS1 works as mid- and end clamp. It is heigth adjustable and secures any framed PV panel starting from 30 mm up to 50 mm height. Twisting the RS1‘s head changes the functionality from end- to mid-clamp. Installation and positioning works one handed. At the same time it minimizes needed storage space and saves administrational costs in item management. The RS1 is a real time saver and generates savings over your entire value chain.

Technical Data:

Dimensions: 35x36.5x60

Weight: 0.083kg

Set: complete pre-assembled set

Material: Corrosion resistant steel

Certification: TUV ID:48970; ETN BT120019; MCS012 IK0197

Module Types: Framed modules only

Module Thickness: Between 30.0mm and 50.0mm

Maximum Torque: 12,00 Nm

Driver: Hexagon socket 5mm

Renusol mounting equipment must not be used with mounting equipment from other suppliers. Doing so would inevitably void the warranty of the mounting system.

Open a Segen account today...

Are you a homeowner?

View homeowner info