Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

MC4-Evo2A 1500V DC Female Connector 0316 Small – Single

Part No: MC4-EVO2A-0316-FEM

Supplier: Staubli

Category: Accessories -

The MC4-Evo2A is the latest addition to the Stäubli Electrical Connector PV portfolio.

Internationally certified with IEC, UL, JET, cTÜVus

Approved for 1500 V DC (IEC)

MULTILAM Technology, has proven the quality and durability several 100 million times since 2004

Suited for all climatic environments thanks to resistance to UV, ammonia, salt-mist spray and high IP class (IP68)

MC4 Evo 2 Female cable coupler as individual part (including insulating part)   PLEASE NOTE THIS IS A NEW MC4-EVO2 CONNECTOR AND IT WILL REQUIRE SPECIAL MC4-EVO2 CRIMPING TOOL, AVAILABLE HERE.  THE STANDARD MC4 TOOLS SHOULD NOT BE USED WITH THIS TYPE OF CONNECTOR.      

DI comes with Maroon seal.

Supplier Code: 32.0316P0001

Rated current: 45A 4mm2 and 53A 6mm2 cables

Open a Segen account today...

Are you a homeowner?

View homeowner info