Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

MC4 Connector Twin Pack ( Kit 1 )

Part No: MC4-CONN-2PACK

Supplier: Staubli

Category: Accessories - Connector

 A pack of 2x Male and 2x Female cable couplers 

(including insulating part)  

  • Snap-in lock
  • Locking by safety lock clip PV-SSH4 in accordance with NEC 2011, can be released only with tool
  • Proven MULTILAM technology with high long-term stability, which ensures consistently low performance loss throughout the entire service life of the plug connector
  • Tried and tested plug connectors, 14 years of experience in the field
  • Suitable for assembly with cross-sections of 4 and 6 mm²

  Rated current: 39 A (for 4 and 6mm2 cable)

Rated voltage: 1000 V IP Rating: IP65 / IP68 when mated (1h / 1min)  Cross section: 4 - 6 mm² Outer diameter cable (dA): 5,9 - 8,8mm 

Please use correct MC4 approved tools to crimp these connectors on to bare cables. 

Supplier code: 2x 32.0016P0001 and  2x 32.0017P0001

Keywords: MC4CONN2PACK, Multi Contact, PV Cable

Open a Segen account today...

Are you a homeowner?

View homeowner info