Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

GM Pile 120x70x3 1500L

Part No: SPT-0627-PIL-1500

Supplier: Solarport

Category: Mounting -

Solarport specialise in advanced ground-mounted solar solutions that prioritise quality and ease of installation, integrating seamlessly with various foundation options to ensure cost-effective, long-lasting installations that support the lifespan of solar power plants. Solarport is the leading UK designer and manufacturer of solar mounting systems and the ground mount system offers a range of features;

  • Online Design tool - All systems fully structurally calculated.
  • Quality materials - Superior quality structural steel S350 – S450, ZM310 – ZM800.
  • Multiple Foundation options - Range of foundations allow Solarport to be considered for the most challenging of sites.
  • Installer materials - Detailed site analysis and technical drawings available
  • Design flexibility - Range of angles available and suitable for ground undulations

 

To initiate your inquiry, download the Solarport Modular Enquiry form and fill in the necessary details. Once completed, forward it to your Segen Account Manager.

MODULAR ENQUIRY FORM

Upon completion, you will receive a pile diagram along with modular design images for your Solarport Modular Ground Mount system. These resources can be used to aids your ground mount installation process.

Open a Segen account today...

Are you a homeowner?

View homeowner info