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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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Products Mounting

Dektite Aluminium Multicable Solar Flashing (Metal Roof )

Part No: DFE101BM

Supplier: Deks

Category: Mounting -

Get trade prices Contact Us

Ideal for weatherproofing cable entry on commercial PV installations.

Avoid unwanted long cable runs on roof and down side of building. Dektite allows cables to be taken safely through any trapezoidal or corrugated roof wherever requred.

Ensure that MCS weatherpoofing requirements are met by using purpose made products and at the same time protect cables from damage by isolating them from contact with roof materials. Each flashing takes up to 12 cables

The Dektite Premium is an easy to install, effective and low cost solution backed by a 20 year warranty and Deks Industries' 50 years experience in design and manufacture of polymer roof flashings.

Fix with Dektite Fixing Kit DFK1 which contains sufficient sealant and fixings for two or three flashings, depending on type of roof sheet.

Dektite Premium DFE101BM

* Purpose made weatherproofing as required by MCS

* Avoids unwanted long cable runs on roof

* Protects cables from damage - up to 12 through each flashing

* Tough UV resistant EPDM

* Fits any trapezoidal or corrugated profile

* Easy to fit using Dektite Fixing Kit DFK1

* 20 year Dektite warranty

Keywords: PV Mounting, Cable Flashing

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Storage goes hand in hand with solar PV allowing owners to run their homes and businesses on low-cost, sustainable energy, and is also cost-effective in standalone systems.

Inverters

We stock a huge range of Inverters available from a variety of world-leading brands that can be used across new builds to commercial and utility situations.

Mounting

Options to mount your panels on every roof type, including flat-roofs and in-roof solutions for a sleek finish. We also offer an extensive range of ground-mounted solutions.

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