Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

6mm2 Four Core DC Cable 25m – Two Red and Two Black

Part No: DC-PV-ULTRA4C6.0-25

Supplier: Doncaster Cables

Category: Accessories -

PV-Ultra - Double Insulated Multicore DC Cable

PV-Ultra is a durable cable specifically crafted for DC interconnections within solar photovoltaic systems. With outstanding mechanical properties, it can be installed both internally and externally. Constructed from high-quality materials, it boasts an expected lifespan of approximately 25 years. The cables are designed to operate at a maximum conductor temperature of 90°C, with a permissible maximum conductor temperature of 120°C for up to 20,000 hours, under a maximum ambient temperature of 90°C.

Features and Benefits

  • Easier to handle and identify
  • Saves installation costs and installation time
  • Easier to route along/through buildings or walls
  • Gives a cleaner, neater installation
  • Safer as it removes the need for junction boxes
  • Safer as it looks like a power cable to reduces the risk of accidental damage
  • Pre-marked ‘LIVE DC’ warning message to improve safety

 Current carrying capacities based on ambient temperature of 60°C , for temperatures above 60°C temperature derating factors should be applied as follows 70°C=0.91, 80°C=0.82, 90°C=0.71. Refer to BS7671 for further guidance.

Open a Segen account today...

Are you a homeowner?

View homeowner info