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Segen

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+44 (0)3309 000 141

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Events & Training

Events & Roadshows

 

Events & Roadshows
Calender.

We like to get out and about and see our customers, so why not join us? We will be attending several industry events, hosting our own roadshows up & down the country and offering free training webinars, so you can keep up to date with the latest technology and innovations across the industry.

Solar & Storage Live London 2026

Although we won’t have a stand at Solar & Storage London this year, our sales team will be in attendance. Get in touch with your account manager to check they're attending and to arrange a meeting.

29th - 30th April

Excel London

Register

Solar & Storage Live London 2026

29th - 30th April

Excel London

Solar & Storage Live Birmingham 2026

Segen will be hosting a stand at Solar & Storage Birmingham, with a stand bigger than before. The 2025 show was an overwhelming success, smashing targets with over 20,000 solar and storage professionals attending. We can’t wait to see you at stand B20!

22nd - 24th September

NEC Birmingham

Register

Solar & Storage Live Birmingham 2026

22nd - 24th September

NEC Birmingham

person installing a solar panel
hands typing on a laptop
Roadshow title in bold
man with solar panels
gloved hands holding a cardboard box
field of solar panels
female hands with tablet and notebook
modern homes with solar panels on the roof
Segen logo with laptop
two team members talking at a laptop

Segen Showcase 2025

Segen’s sixth annual Showcase took place at Centre Parcs in Sherwood Forest. The event featured a cool forest vibe and included excellent presentations from our favourite solar PV brands and partners. With fantastic entertainment throughout, as well as both indoor and outdoor activities, the event was a huge success!

We can’t wait for the 2026 Showcase!

stacked shelves in Segen warehouse

The Segen Academy Grand Opening!

Following nearly a year in the making the Segen Academy training centre opened officially with a launch event at the state-of-the-art premises at the company’s main warehouse in Kent. Over 100 people attended the exclusive invite-only event including customers, the press, manufacturers, and key industry partners.

Tackling the Skills Shortage

the Segen Academy will play a pivotal role in equipping apprentices and electricians with essential skills for the expanding solar PV, battery energy storage systems (BESS), heat pump and electric vehicle (EV) markets. Additionally, the Academy will support existing solar companies to upskill their installation teams, fostering growth and expertise within the industry.

Find out more and view course information here.