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Segen

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+44 (0)3309 000 141

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains, and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes!

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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All Events & Training

Events & Training.

At Segen we offer regular webinars from multiple manufacturers, including our own Portal Masterclass, and OpenSolar training. Alongside hosting our own events and participating in major exhibitions throughout the year, we recently launched our training academy.

Get the most from Segen.

Panel discussion at S&SL London

Our Events

Our Events

Our Segen team will be showcasing our extensive product portfolio, offering expert advice and showcasing new products at the following industry events.

Stay updated with our social media for event announcements.

  • Solar & Storage – Birmingham
  • Various Roadshows
  • Customer Focused Events
Segen logo with laptop

Our Webinars

Our Webinars

Join our Segen team and our manufacturers as we showcase a number of new products, key information, support and technical advice over a number of online webinars.

Segen training room

Our Training Academy

Our Training Academy

We are delighted to launch our state-of-the-art training facility offering installers accredited courses and a number of exclusive value added courses to support your business.

  • Accredited courses
  • Dedicated training manager
  • Post course support
Our Training