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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Solax – Adapter Box G2 – Heat Pump Integration

Part No: SOLAX-ADAPTERBOX-G2

Supplier: SolaX

Category: Accessories -

ADAPTER BOX G2

The SolaX Adapter Box G2 is designed to seamlessly integrate with a heat pump equipped with a dry contact function, allowing for the integration of a photovoltaic inverter and energy management system. The inverter efficiently controls the Adapter Box, empowering users to optimize solar energy usage based on their preferences (grid power, battery capacity, time, etc.). By utilizing surplus solar energy and battery storage capacity, the heat pump can be powered to provide heating within the desired temperature range. Additionally, Adapted Box G2 could conduct analog output to achieve energy management with zero export. 

Remote control and setting

  • Wi-Fi network connection
  • Control Heat Pump output

Dual-control mode

  • Dry contact, 16 signals support
  • Analog output, Max. 15 steps setting

Various Heat Pump

  • SG Ready Heat Pump
  • Dry contact Heat Pump
  • Analog control Heat Pump

Solar efficiency

  • Optimize solar efficiency with Inverter (RS485 connect)

Schedule setting

  • Customize schedule to control

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