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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

myenergi libbi Hybrid Inverter 3.68kW

Part No: MYEN-LIBBI-HS3680

Supplier: myenergi

Category: Storage -

myenergi libbi Home Battery Storage

myenergi created libbi to store your self-generated energy, to use when you need it most. It allows you to capture as much surplus solar electricity as possible, whilst integrating with all other myenergi devices. libbi is modular by design. Each module can store up to 5kWh of electricity so, combining 4 of them together would provide up to 20kWh of storage.

 

  • myenergi Ecosystem - Integrate with your myenergi devices, prioritising stored electricity to power your home, eddi or zappi.
  • Modular Storage By Design - Each battery module stores 5kWh of electricity. Combining four together provides up to 20kWh of storage.
  • Ultimate Control - Choose whether you want to charge your libbi from solar, grid or a mixture of both. When charging from grid libbi optimises around your time of use or dynamic tariff.
  • Flexible Install - libbi works as both an AC and DC coupled battery system with solar PV. Connect PV without the need for a separate inverter or retrofit to any existing PV system.
  • Remote Access - myenergi app allows you to access and control your libbi from anywhere in the world. Live displays allow you to monitor your imported and exported electricity, all in one place.
  • Optional Blackout Back Up - Instant energy availability to a dedicated socket or lighting circuit in the event of a power cut

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