FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Products Storage

LG Chem 10kWh Prime HV Li Battery

Part No: RESU10H-PRIME

Supplier: LG Energy Solution

Category: Storage - Li-ion Battery Pack

Get trade prices Contact Us

The powerful whole home backup solution with the world’s largest capacity

Product features:

5kW Rate / 7kW Peak Power
Larger capacity whole home backup 9.6KWh/ 19.2KWh (parallel connection not yet available)
Quick and easy handling due to modular design
On the spot maintenance with detachable control unit and can be replaced in site
Remote battery monitoring - Real time battery status on Resu Monitoring App/Web
CAN and RS485
SolarEdge compatible
10-year product warranty, and LG Energy Solution guarantees energy retention (of 70%) after 10 years.

List of compatible Inverter Supplier in the EU:

SolarEdge

INSTALLER NOTICE: From January 2019 all LG Chem RESU battery warranties can only be activated by installer with relevant certification. Please click HERE for details on how to become certified LG Chem installer.

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