Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

Jean Muller Fuse-switch-disconnector KETO size 00 body (battery isolator)

Part No: KETO-00

Supplier: Jean Muller

Category: Storage -

Add robust and secure battery disconnection with the Keto range from Jean Müller. They are well known for their attention to detail in ensuring maximum user safety.

Keto size 00

Maximum DC current = 160A

DC voltage rating: 250V

Overall width: 106mm System size: 195mm

Terminals: M8 lugs with cable area from 25-95mm2

Wall mountable.

The Keto-00 needs two fuses at the appropriate rating to be added. Size these based on the maximum battery current with a safety factor applied. 

KETO switches will become BLACK going forward, see here for details.  Please note in the transition period both Blue and Black verisons can be delivered. 

Supplier Code: T500113002

 

This product must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. SegenSolar will not be held liable for any product malfunctions as a  result of incorrectly installed systems.

 

 

Open a Segen account today...

Are you a homeowner?

View homeowner info