FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

New SolarEdge Pricing!

Significant reductions across inverters and batteries.

Due to the competitive nature of the solar PV industry and the presence of low-cost options, SolarEdge has opted not to tread the cheapest path but remains true to offering its best and safest tech but with new great prices.

More info

Information

20% System Price Reduction!
The new SolarEdge price structure begins now – check out the fresh pricing on the Segen customer portal. There you’ll see some significant reductions that give up to a 20% system price reduction to help solar professionals compete in a tough price-led market.

The Question is, How?
Due to moving production to the United States and benefitting from tax incentives from the Inflation Reduction Act (IRA) there has been a substantial reduction in manufacturing costs, which SolarEdge passes on directly to its customers – even extended to Europe!

We know this news will be very welcome to solar professionals and system owners who can benefit from high-end technology at affordable prices.

To take advantage of the offer, or learn more about SolarEdge, call or email your account manager 03309000141 , newbusiness@segen.co.uk

More info

Open a Segen account today...

I accept all Segen’s communications or

Are you a homeowner?

View homeowner info

Reduction in CO2 Emissions

09 Dec, 2024 | Business

Triple deck trailers provide 60% more capacity than conventional double deck models, resulting in fewer trips for deliveries and a 280 tonne annual reduction in CO2 emissions

myenergi zappi Multiphase

05 Dec, 2024 | Product

Simplicity is key and embraced by myenergi who have halved their zappi lineup from eight to just four EV chargers but the new zappi is twice the product - find...

Talk to the Expert

05 Dec, 2024 | Product

Book a 1-2-1 training session with industry expert from Sigenergy and join the webinar in which you will finesse your sales technique.

Solis S6 Portfolio Update

03 Dec, 2024 | Product

The Solis S6 series of grid-tied, hybrid, and AC inverters have been stealthily populating the product pages over the last few months without any fanfare or pomp - it's time...

Christmas Deliveries

02 Dec, 2024 | Business

It might only be a way off yet, but there are back-to-back Christmas songs on the radio and the shops are stacked full of decorations, food, and gifts...

Warm Homes Plan

25 Nov, 2024 | Business

The government announced a new plan that will help up to 300,000 homes save money and utilize cleaner heating...

Get Ready to Go Big!

14 Nov, 2024 | Business

NESO recommends 4.6 GW per year of new solar to meet 2030 clean energy target...

Segen Training Academy Launch

13 Nov, 2024 | Business

We are delighted to announce the launch of our brand new state-of-the-art Training Academy, with courses available to book now!...