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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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BTGOF – Buy 2 Get 1 Free!

You don’t get something for nothing, or do you?

They say you don’t get anything for free in life, but in this case they’re wrong. As, while stocks last, we’re giving away one free myenergi libbi battery with every two purchased!

Information

Libbi (which stands for Lithium-Ion Battery BMS Inverter) incorporates 5kW battery, inverter (either 3.68kW or 5kW) and controller. As a unit allows for seamless integration between all myenergi devices. Modular by design you can connect in parallel up to 4 giving up to 20kWh of energy storage. Furthermore, this product has the added option of emergency power supply (EPS) backup in the event of a blackout.

The hybrid battery system can adapt to a wide range of installation setups, accepting both solar and grid charging increasing the flexibility of the technology when in operation. myenergi has said customers can choose whether to charge the libbi from solar, grid energy or a mixture of both – with the latter being optimised around a time-of-use or agile tariff.

The technology within libbi makes intelligent decisions about when it provides and stores electricity based on how much energy is used, how much is generated from solar and the user’s electricity tariff.

The Tech Spec:

  • Nominal capacity: 5.12 kWh
  • Usable capacity: 4.6 kWh
  • Depth of discharge (DoD): 90%
  • Operating voltage range: 44.8 – 56.5V
  • Max Charge/discharge current: up to 100A depending on inverter
  • Cycle Life: 10,000 cycles
  • Dimensions: 540 x 500 x 240 mm
  • Weight: 58 kg
  • IP65 protection grade
  • 10-year warranty

To make this easy we’ve put together some handy packages for you here>>

And check out the myenergi full range here>>

T&Cs

  1. For the avoidance of doubt the Promotion is not applicable to any other Myenergi product (e.g. zappi, eddi, harvi, or other libbi components) which may be ordered from time to time.
  2. The Promotion cannot be used in conjunction with any other promotional code or offer.
  3. All Libbi products and the Promotion are subject to availability while stocks last.
  4. We reserve the right to retract this Promotion at any time on reasonable notice.
  5. Returns: for the avoidance of doubt a FOC Libbi Battery provided under these Terms cannot be returned to myenergi for a refund and any issues will be dealt with by way of a replacement unit.

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