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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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The Renewable Future Interview

Apr 9, 2025 | Business


Andrew Gaved editor of Elemental London talks to Spencer Conday Segen MD UK & Ireland, about the future of renewables...

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The Renewable Future Interview

Andrew Gaved editor of Elemental London talks to Spencer Conday Segen MD UK & Ireland, about the future of renewable energy.

Do you want to know what part Segen will play in the UKs decarbonisation and how it plans to do it? Well now you can, courtesy of Andrew Gaved of Elemental London, who interviewed Spencer recently.

→ Read “Spotlight on the renewables future with Segen’s Spencer Conday”

In this insightful interview, Andrew discovered what Segen is focusing on for 2025 and beyond. The pair discuss “on-time, in-full” deliveries, customer relationships, and team development.

The new warehouse in Kent is playing a pivotal role in decarbonisation and is a hub of innovation and logistics efficiency. No doubt aided by the MDs two decades of logistics experience. Spencer shared that Segen customers in the south of England are already enjoying zero-emission deliveries thanks to the collaboration with tech startup POSTX.

Introducing POSTX pod deliveries to renewables is a firm step illustrating just one of the methods that Segen is playing helping decarbonising the country. Another is by alleviating the shortage of qualified and skilled workers in the industry. To tackle this problem, the Segen Academy was designed to address the skills shortage in solar. Segen is now training up to 1,600 installers annually!

Read the full interview on the future of renewable energy for more insights and initiatives. You’ll also learn about how the company begun in 2004 and quickly became no.1 for renewables in the UK!

Read “The Renewable Future Interview”

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